Shipping policy

Shipping & Delivery Policy

This policy applies to every order placed on kaalveda.in, operated by Smartcore Innovations Private Limited. We ship across India and currently sell and deliver within India only.

Shipping charges

Free standard shipping across India on all orders, with no minimum order value.
The only exception is a promotional item whose product page states its own shipping charge (e.g. the ₹99-shipping free-rudraksha offer). Any such charge is shown clearly at checkout before you pay.

Order processing & dispatch

Orders are dispatched within 24–48 business hours after the batch's energisation and quality check.
Orders placed on Sundays or public holidays enter processing the next business day.
Cash on Delivery (COD) orders may be confirmed by WhatsApp or a call before dispatch; an order we cannot confirm within 7 days may be cancelled.

Delivery timelines

Metro and Tier-1/2 cities: typically 3–7 business days from dispatch.
Remote or low-serviceability PIN codes: up to 10 business days.
Timelines are estimates, not guarantees — courier load, weather, festivals and events beyond our control can add time. If your order is unusually delayed, contact us and we will chase the courier for you.

Tracking

A tracking link is shared by email and WhatsApp/SMS as soon as your order ships. You can follow the parcel door-to-door with it.

Cash on Delivery

COD is available across most serviceable PIN codes in India and is shown as a payment option at checkout when your address qualifies. Please keep the exact amount ready; couriers cannot always provide change.

Incorrect addresses & failed delivery

Please make sure your address, PIN code and phone number are complete and correct — the courier will call the number provided.
If a parcel is returned to us because the address was incorrect, the receiver was unreachable, or a COD order was refused, we will contact you to reattempt (a reshipment fee may apply for repeat failures). Repeated COD refusals may limit COD availability on future orders.

Damaged parcels

If the outer packaging is visibly damaged or tampered with at delivery, please refuse the parcel or note it with the courier, and report it to us within 48 hours — we will make it right under our Return & Refund Policy.