Support
We're here to help
Contact Us
We're a small team and a real human answers — usually within a few hours (Mon–Sat, 10am–7pm IST).
- Email: support@kaalveda.in
- Phone / WhatsApp: +91 92055 49100
For anything about an existing order — delivery, returns, a damaged item — please include your order number so we can help faster. You can also use the form below.
Company Information
kaalveda.in is owned and operated by Smartcore Innovations Private Limited, a company incorporated in India under the Companies Act, 2013.
- Legal name: Smartcore Innovations Private Limited
- CIN: U62099HR2024PTC126652
- GSTIN: 08ABOCS7895K1Z6
- Registered office: SCF 65, 2nd Floor, IT Tower, Sector 9, Ballabgarh, Faridabad – 121006, Haryana, India
- Operations (principal place of business under GST): 120, Ground Floor, Sarupa Ram Nagar Marg, UIT Sector 2A, Bhiwadi, Khairthal Tijara, Rajasthan – 301019, India
Grievance Redressal
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, you may escalate any unresolved complaint to our Grievance Officer:
Rahul Gupta, Grievance Officer
Smartcore Innovations Private Limited, SCF 65, 2nd Floor, IT Tower, Sector 9, Ballabgarh, Faridabad – 121006, Haryana, India
Email: support@kaalveda.in (mark the subject "Grievance")
Grievances are acknowledged within 48 hours and resolved within 30 days of receipt.
Contact us
Get in touch
FAQ
Frequently asked questions
How long does delivery take?
Orders are dispatched within 24–48 business hours after the batch’s energisation and quality check. Delivery is typically 3–7 business days, up to 10 for remote PIN codes — free across India, with no minimum.
What is your return policy?
7-day easy returns on unworn items in original packaging. If something arrives damaged or wrong, report it within 48 hours and we replace or refund it in full — details in our Cancellation, Return & Refund Policy.
How do I track my order?
A tracking link is shared by email and WhatsApp/SMS as soon as your order ships — follow the parcel door-to-door with it.
Can I change or cancel my order?
Yes — any time before dispatch, for a full refund. Message us on WhatsApp (+91 92055 49100) or email support@kaalveda.in with your order number.