Refund policy

Cancellation, Return & Refund Policy

This policy applies to every order placed on kaalveda.in, operated by Smartcore Innovations Private Limited. We want you to be happy with your KaalVeda order — and when something isn't right, this is exactly how it works.

Order cancellation

By you: You may cancel an order any time before it is dispatched for a full refund — email support@kaalveda.in or WhatsApp +91 92055 49100 with your order number. Once dispatched, an order can no longer be cancelled, but it can be returned under the return window below.
By us: We may cancel an order in cases of pricing or listing error, stock unavailability, suspected fraud or COD abuse, or an unconfirmable COD order. If a cancelled order was prepaid, the full amount is refunded to the original payment method within 5–7 business days.

Returns — 7-day window

Window: Return requests are accepted within 7 days of delivery.
Condition: Items must be unworn, unused and in original packaging with all cards and tags. For hygiene reasons, personal wearables (bracelets, malas, rings, anklets) showing signs of wear may not be eligible unless faulty.
Damaged, defective or wrong item received: Report it within 48 hours of delivery with photos (an unboxing video helps, but is not required). We will arrange a replacement or a full refund at no cost to you, including return shipping.
Non-returnable: promotional free items (e.g. the ₹99-shipping free rudraksha), personalised or customised items, and items damaged by misuse.

How to start a return

Email support@kaalveda.in or WhatsApp +91 92055 49100 with your order number and the reason (photos if damaged/wrong).
We confirm eligibility and arrange a reverse pickup where serviceable; otherwise we share a self-ship address and reimburse reasonable courier cost for approved faulty-item returns.
Returned items are inspected within 48 hours of reaching us.

Refunds

Prepaid orders: refunded to the original payment method within 5–7 business days of the return passing inspection (or of cancellation). Your bank or card issuer may take a further 2–3 business days to post it.
COD orders: refunded by UPI or bank transfer within the same timelines — we collect your payout details securely by email at that point; we never ask for card numbers, PINs or OTPs.
Shipping charges actually paid (promotional items) are refundable only when the return is due to our error.
If an eligible refund hasn't reached you in the stated time, write to us and we will share the payment-gateway reference (ARN/UTR) so your bank can trace it.

Exchanges

We handle exchanges as a return + fresh order, so you are never waiting on stock. If your item arrived damaged or wrong, the replacement ships as soon as the courier picks up the original.

A note on expectations

Because our items are energised and sold as articles of faith, we do not accept returns based on expectations of specific spiritual, financial or health outcomes — please see our Terms of Service.